To infinity and beyond!

Last month was about trains so this month is about planes.

I got my first ride in a 1971 Cessna 172L Skyhawk on Saturday morning. It was a 4-seater, single-engine, 150 horsepower plane. Hey, that is slightly more than what is under the hood of my Honda. Oh boy. Will it take off? Will it stay in the air?

I’m generally not afraid of flying, I doze off automatically once I get on a plane. That’s how relaxed I am. This was different and I didn’t know why. Once I squeezed into the Cessna, I wanted to scream “STOP, STOP, LET ME OUT!!!” Fortunately, Reuben took off quickly. It wasn’t as scary as I thought and I enjoyed the ride tremendously. Places I was bored of seeing looked different and new again. Like MidValley, Sentral and Brickfields, Batu Caves…

After some time, we headed back and Reuben decided to give everyone a taste of his aerobatic skills. I knew this was coming. I didn’t pay for the ride, so I was at his mercy. So there were some sharp turns and sudden free falls with the engine killed. I screamed just a little bit and tried to keep my breakfast from coming up. Eyes closed and imagining the worse.

Read: How to break out of your comfort zone.

Reuben belongs to a group called KL by Air that operates scenic tours flying over Klang Valley airspace. The cost for a ride is between RM600-RM1000 for one hour. KL by Air describe themselves on their Facebook group as:

…a bunch of pilots who love nothing more than to share our passion of flight with you. You will find that our costs are significantly lower than that of others offering scenic flights, due to the fact that we’re NOT getting paid! That’s right! You only pay for the hourly rental of the aircraft and nothing more! You can choose from our sturdy Cessna 172, or the Rolls-Royce of light aircraft, the Cirrus SR20! Each aircraft is able to carry 3 passengers, and we have 2 standard packages; the KL City tour, and the Port Klang tour (details below). However, should you wish to do something different, contact us, and we’ll definitely be able to work something out!

Now it’s time to meet our pilots! Our friendly pilots are qualified Commercial Licence holders. Adrian is a qualified Flight Instructor at a local flying school and has taught numerous students. Reuben has flown a variety of aircraft both locally and abroad, and is a qualified aerobatic pilot as well. Both are experienced and easy-going, so don’t hesitate to approach them with any questions!

I have to thank Mei Ying and Reuben for this ride.

How to turn bloggers on.

I just received an invitation to an event which included a whole paragraph on what I should do should I accept the invitation. It was strongly suggested in bold that I should blog and tell my friends about it. I must also make sure to link it back to their site (URL given). It was like someone telling me to laugh without telling me a joke. I was naturally a bit turned off.

It’s generally understood that bloggers will talk about what you have to offer if they find it interesting but you have to deliver the experience first. Also blogging and conversation starters can take many forms. They are not just text posted on a blog but they can be photographs on Flickr, videos on YouTube, links on Facebook, tweets etc.

I think brands and their agencies can do better to engage bloggers and here are some tips to turn them on.

1. Invite the correct target.

Send invitations to bloggers who have an interest in what you’re talking about. How do you know who these bloggers are? Start compiling a list of bloggers in the categories you or your clients are in. If you don’t have a list, you should start listening to them on Facebook or Twitter and find out what they are passionate about. Could be food, technology, music, movies, politics, parenting, teen life or a combination of a few topics.  Don’t just invite based on someone’s follower count. That’s like firing blanks and events are increasingly elaborate and expensive, why waste it, unless your objective is to simply fill up a room.

2. Give them enough time to respond.

A two week notice is best. One week is minimum. If your client couldn’t decide until the a day before on whether to have a bloggers’ event – advise him to move the date or call your key bloggers and ask for a personal favour. Having a good relationship with bloggers will help here but don’t do it too often.

3. Give them as much material as you can.

You shouldn’t just send an invitation with when and where the event will be. Include a background, tell them why there’s an event and what they can expect to see, hear or learn there that they can share with their readers. Include a digital press kit if necessary or give them access to your client or speakers for an exclusive interview session, before/after the event. Continue to keep communication channels open for any questions. You want bloggers to not only post but post correct info.

4. Give them a good story to talk about.

Try not to bug a blogger to write, tweet or retweet your message. You might think it’s important (because you had promised your client you’ll deliver thousands of reactions) but to the blogger or tweeterer it may not be at all. If your message is the same over and over – it’s worse. Bloggers don’t want to sound like you and tweeterers don’t want to lose their followers by retweeting the same message from you. Unless they stand to benefit from it like a chance to win something, learn something or show off something. A good story doesn’t need a “Please RT”. So craft your tweets and make it exciting enough for people to want to retweet it.

5. Good to have a carrot but be thoughtful with the stuff you give away.

Parties or schwags may excite some bloggers to write but not all bloggers are built the same. Some love having your product to test drive. Some prefer an exclusive interview with your client. You should know what they like so you can dangle a really juicy carrot.

Back to schwags. If you pre-pack your door gifts and there’s a t-shirt in there, it’s a good idea to give one that fits. And if you’re asking for a product review, ask yourself what value is there in asking for the product back. Example, there’s a brand that recently offered bloggers a pair of their sandals to review but the sandals are on loan and has to be returned after the review is done. Now, is there value in getting a pair of used sandals back? If the item has no resale value and isn’t expensive,  give it away and let the blogger help endorse it by using it.

6. Post event appreciation.

A thank you for attending note is important. This let’s you remind them (gently) of the event they have just attended. You can also include contact information for them to send questions to. If they tweet their blog post where your brand is featured, retweeting them is a good way to show your appreciation. You’re also bringing more traffic to their blog which is something all bloggers appreciate. This will definitely make them want to work with you again in the future.

Blogger engagement isn’t limited to blogger events. If you know who the bloggers are, keep your ear to the ground because opportunities to engage can happen at any time. Here’s an example.  Once, I was tweeting my frustrations with a phone I was using. A PR agency picked it up and offered a phone that was just launched while my current phone was being fixed.  I thought that was a brilliant move on the agency’s part.

Have you got  ideas on how to better engage bloggers in Malaysia? I’d love to hear it.

Deja-hoo: Yahoo! is finally in Malaysia.

The Yahoo! Youreka campaign has ended and ‘somewhat officially’ launch the Yahoo! Malaysia portal. Never mind that they are a decade later than MSN and Google. In the past few months, we’ve been seeing the folks from Yahoo! come down from their offices in Singapore to engage the community of developers and users in Malaysia. It’s great and they have no competition from the other two in winning hearts and minds by meeting Malaysians face-to-face.

But I can’t help feeling like it’s 1999.
The landscape may have changed quite a bit. This time, eyeballs are locked on sticky social media/networking sites, IM chats happen in twitter, email comes through Blackberries and news through RSS readers. If you use Netvibes, you could even get all the above into one dashboard. Why is Yahoo! using aging tech to reach new users. The segment Yahoo! is targeting is not an aging group at all – late teens to 25. Is Yahoo! being arm-twisted to do this by our aging Deputy Education Minister? Or does Malaysia have a third world classification online as well so here’s the best of Yahoo’s third world tech?

I am a paying customer of two of Yahoo!’s services. They also throw great parties, engage the community and give away awesome schwags. I love Yahoo! but they need to do more than just localize a news portal. I don’t remember the last time Yahoo! has announced a new feature or a major product improvement.  Is Yahoo! going forward by going backward? Odd strategy.

Yahoo! Youreka found its winner at a party held at KL Live last night. Semi-finalists who found the elusive tag online, gathered for their final torture, I mean test, to prove their worthiness. They wiggled and pushed their way (as well as pushed JJ to the ground)  in a game of musical chairs to get to the “Sumo” round. Dressed like sumo wrestlers, the pair battled each other to see who’ll be first to form the word Youreka from the jumbled letters. The worthy one went home with a Macbook Air and an iPhone. Congratulations to the winner.

Thanks for the party Yahoo! and welcome to Malaysia.

Is Malaysia finally on track towards an innovation and knowledge-based economy?

Innovation is a topic close to my heart. I’ve known, seen or met Malaysians who are innovators and are doing great work outside of Malaysia. I often wonder why they don’t do it here instead and I’ve been told that this country hasn’t encouraged innovation. There are no tax breaks or government support for R&D.

When I was invited to attend MSC’s 12th International Advisory Panel (IAP) Learning Symposium earlier this week, I was excited. The theme for this year was on innovation. Will we finally see the government doing something to promote innovation in Malaysia?

There were two half day tracks running simultaneously. Each track had a panel of speakers with solid track records and experience in driving innovation in education or in business. These gentlemen were also brought together by MSC to be on the advisory board to influence policies that could help the country reach its goals.

The business track, which I attended had on the panel Datuk Seri Dr. Maximus Johnity Ongkili, Minister of Science, Technology and Innovation (I only just found out that we now have a minister of innovation); Dr. Ya-Qin Zhang, Corporate Vice President of Microsoft Corporation and President of Microsoft China Research; Christopher Forbes, Vice Chairman of Forbes Publishing Co.; and Dr. John Gage, Partner at Kleiner Perkins, Caulfield & Byers, also formerly of Sun Microsystems.

For a detailed account on what each speaker talked about, head over to  Hillary Chan’s write up on CNET Asia. Hillary highlighted an interesting observation. There wasn’t a single Malaysian on that panel. Oh wait, they are all in jail according to Datuk Ongkili. I also noticed there wasn’t a single woman on that panel. Is there no room for women in a knowledge-based economy?

To me, the panelist did not tackle the challenges ahead as clearly as I thought they would. With all due respect, Dr. Zhang presented Microsoft’s roadmap and stressed on their $3 billion R&D commitment outside of the US with a list of cities where research centers are set up. Malaysia is not on that list and there are no short, medium or long term plans to include this country in that roadmap. Datuk Ongkili believes Malaysia isn’t lacking innovators and a lot of them are in prison. With that kind of statistics, we should maybe refocus on prison sourcing next year? Chris Forbes (funny guy, I like him) thinks taking a printed magazine online is innovation but it’s not, that’s evolution. The New York Times is innovating printed news delivery online. Finally we have John Gage (I like him too) who talked about innovating to bring more happiness to the world. People want to buy happy. I like where Gage was heading with that idea. Even if I’m jobless, I guess I would like to be happily jobless. Gage paints a utopia that technology can play a part to bridge the gap but again, little to hold on to as to how we can get from zero to hero.

I was hoping to hear more concrete plans or plans with more common sense. A gentleman I spoke to after the conference told me how Malaysian innovators are not being heard. Instead of an online repository for ideas like myideas.my how about a forum for innovators to post their feedback and opinions? Is the government even interested to hear and fix their pain points? How does an international advisory panel know what to fix or how to help? There is also a lack of recognition for innovation. Could the media have offered some help with a regular column or TV program highlighting innovation in Malaysia? How about an annual Innovation Award?

How about improving our broadband infrastructure? The price companies have to pay for larger pipes is incredible. Surely faster speeds can work in tandem with the government’s efforts in increasing broadband penetration in the country. Why must everyone wait for penetration to reach its target before we can see faster connections? People are increasingly mobile – John Gage also mentioned this. Can the government encourage telcos to eliminate the 2-3GB caps on mobile data plans?  This cap does not help knowledge workers one bit.

So the people have been asked to innovate and pick up speed to compete with the world but is anything being done about the speed bumps all over this roadmap (or lack of one) to an innovation and knowledge-based economy?

SMCKL #1 : A case of our own.

Make Your Own Music Video With   Animoto

Have you noticed what’s different in our second event? Besides having teh tarik instead of beer, we went with Eventbrite to manage  registration. It is a great app for event organizers. The customer support at Eventbrite is excellent. I asked about a paperless option to answer a tweet from @warrentan who prefers not to kill another tree by printing out a ticket. I was told that you can store the 2D barcode (the square one) that is printed on your ticket into a mobile phone. The code can be read by an app on another mobile phone so folks can show that at the venue from now on. Vote Earth!

We had no idea tickets would be snapped up so quickly. The announcement was made on our blog, Facebook page and twitter. Tweets and RTs went out through out the day and all 100 tickets were gone in nine hours. This was definitely faster than Facebook because not everyone is on Facebook yet.

We decided to release another 20 tickets the following Monday for those who missed the first announcement (drop out rate in any event, especially free ones is anywhere between 20-30%).  The registration page on Eventbrite for the extra 20 tickets was opened for only 24 hours. Naturally, not everyone from the first  registration came but 100% of the second registration did.

Like any case study, it’s only good when there’s audience participation. You know how we usually shy away from raising our hands in public so we decided to maximize twitter and asked folks to tweet in their questions with a hashtag — #smcklQ.  A tool from SAP was used to pull in live data into a powerpoint and Ben then quickly groups them into general areas for the panel then specific ones directed to a speaker and finally it was opened to the room where a mic was passed around. There were 23 questions from twitter (not counting retweets) and there were about 3-4 questions from raised hands in the auditorium. The average I’ve seen are 5-8 questions at regular conferences. 

For those who couldn’t make it to the event, the presentations were recorded on video by Integricity and will be uploaded to the blog. Pictures are already up at the Facebook fanpage.

SMCKL meets once a month on the third Thursday of every month. Follow or contact @smckl on twitter for more info.

Social Media Club Kuala Lumpur Meeting #0

Was a great night. It had taken 7 days to pull together by essentially 4 people who hadn’t slept much. Most of the planning was coordinated through twitter with updates posted to the hub on posterous. We also had great sponsors, P1/ruumz pushed the message out for us continuously and during the event the twitter community raised the volume so loud, you could barely see any tweets from Malaysia that didn’t come with the #smckl or @smckl0 hashtags

What is SMCKL all about? Read: 10 Interesting Facts About Social Media Club.

The following video was put together with pictures taken by Vernon Chan (@vernieman), Nigel Sia (@nigelais), Reuben Lau (@reubenhot), Christopher @spinzer Tok and David Wang (@blogjunkie)

What an adventure.

nikiNiki Cheong, a guy I met on twitter helped me once. I was at a hair salon in Bangsar getting my hair done. It was a Saturday and it’s usually a parking free day in my area so I didn’t think of paying for parking in Bangsar. When my stylist told me he needed more time to finish, he asked if I got another hour on the parking meter. I had not fed the meter at all. I quickly ask on twitter if I could get away with it and Niki replied telling me not to risk it. One of the guys at the salon offered to rush down and feed the meter for me and it was just in time.

Twitter has been an amazing crowdsourcing and networking tool for me. I’ve got help from @LonnieHodge in Guangzhou when I wanted to get from Hong Kong to Shanghai on a budget. @Demonick helped me bring a gadget back from Singapore. And when I was shopping for a netbook, people were sending me links to where I might find the information to help me decide. In return, I do my part to help other people with information and I would meet up with them when they visit KL. I had the honor of meeting @mikechapman recently. Mike was a random stranger on twitter. I use tweetdeck and I have a column to catch all mentions of Malaysia. Late last year, right after the US Presidential election, Mike was in Malaysia and he tweeted about Malaysians loving Obama too. I chuckled, tweeted back and asked if he voted. We started following each other and exchanged tweets. When he came back to KL recently, we met up and had a great time talking and exchanging ideas. These are some of my many adventures.

So when Niki, who is a journalist at The Star, organized a talk on social media for the Public Relations Consulting Association titled “Adventures in Social Media” he invited David Lian and me to be on the discussion panel. David and I were asked to share our experience as active users of social media. The discussion would follow a presentation by Michael Netzley and Niki himself. Micheal Netzley gave a presentation which wasn’t too technical or too basic. Niki did one using Prezi which impressed a few people who haven’t seen prezi before.

prca

The view from the stage

I recognized a few professionals in the audience and I was bracing for tough questions. There were almost 200 people in the room and if I didn’t die from adrenalin poisoning, I thought I would die from the stares if I had no answer to a question. Thankfully the questions were easy.

So my adventures in social media has led to an adventure in speaking to a huge crowd. I wonder what else it will lead me to. All aboard? Let’s go.

Michael Netzley’s presentation. Intro:

Case study #1
Case study #3
Case study #4
Case study #5

Niki’s confessions of a twitter addict
Part 1

Part 2
Part 3

Gadget Envy

((((Videoblog))))

Niki organized a Poken meetup in Bangsar on Saturday. Of course, everyone came with their Pokens. Then I had a thought, since we got a bunch of geeks together, let’s see what other gadgets they have on them. So I went around the table with the Vado HD. Thank you everyone for sharing what you have.

If this was a group research, here’s my observation:

  1. Everyone has at least 1 poken and 1 mobile phone.
  2. Most popular phone is Nokia. Only one iPhone owner.
  3. Almost everyone has a laptop (wifi ready) or a device that can connect to the internet.
  4. And the one with the most gadgets is a girl.

Have I missed anything?

This video wasn’t encoded in HD, btw. My machine has gots no juice. I need a mac (you hear that Santa?).

Poken Meetup #2

Tfirefoxpokenhe second Poken tweetup happened again at the same place (D’lish in Bangsar Village). This time we sat outside which was great. We had the outside all to ourselves and there was space to move around to poken peeps. There were familiar and new faces, people we know through twitter but never met irl. There were young and old too. Youngest being Eric’s son. His kids are Japanese and don’t speak a word of English. They speak the universal language of Poken – by holding up their pokens. When you see that, you know exactly what they want. The eldest girl also helped pimp my Poken with multi-colored blings. Was going to toss the fox earlier and carry a ninja instead but I think I’ll keep my sparkly fox now.