I’m Uniflying

Unifi high speed broadband is now in my area and I finally got it installed. What is so amazing about Unifi isn’t just faster Internet but I get what I am paying for, all 5mbps of it.

I registered sometime late February at a kiosk set up under a giant umbrella near where I live. It looked really dodgy but since the registration forms were in triplicate – typical semi-government paperwork, it must be legit. Thankfully, the registration process was fast. I was out of the umbrella in 5 minutes.

I was told I’d have to wait a month for installation. Then I got a call from TM this week (2 weeks later) saying they were bringing my installation forward and I would get it by this weekend. Nice. Thumbs up for TM. They called me again yesterday to remind me they would be coming today at 2.30pm and they called me again today at 3.30pm to see if the guys were here already. The guys did come on time and it was all done in 2 hours. Two worked on the broadband connection and two worked on the TV. Two thumbs up for TM. I am just wowed by the whole experience. I love a company with great customer service. You can never fail with great customer service.

Get Unifi, you’ll love it. Many things you can do with Unifi’s high-speed broadband:

1. Broadband TV / IPTV- 13 free channels including TED.com
2. Free VOIP calls to any fixed-line phone (yes, it’s still around) in the country.
3. Watch HD videos/movies/tv shows – streamed live on YouTube or downloaded for later

The only slack thing is the TV content. Though the channels are ala carte instead of packaged like the other pay tv station, it’s lacking in quality. Syfy isn’t what it used to be. Warner TV is probably the best of the lot. What I’d pay premium for is the Comedy Channel but I doubt we’ll ever see it on our TV. You get a few minutes of free preview into all the subscription channels before deciding on which one you’d like to subscribe to. If you have it or when you get it, let me know what are your favorite channels and happy flying.

Yes, it’s 4G.

Folks, the wait for YTL’s 4G service will soon be over, especially for those outside the Klang Valley and up north.

In a private event at Lot 10 last week, well, not so private after all of us checked in to Foursquare and told the world where we were, YTL Communications introduced YES, the name of the new 4G service.

It was pretty much a see-and-no-touch event. We got to see the logo and pictures of the 4 new modem/mifi/dongle/phone devices that will be rolled out with the service on November 19. What was immediately or available soon after the event was a page where folks could register for their Yes IDs.

As I was tweeting and updating Facebook with what’s happening I was getting feedback from friends. The noise was mostly on the service being called 4G. Dhillon K. wrote on my wall “It’s not 4g please don’t call it that….” Some folks on twitter started getting personally, putting all 4G service providers into a basket called blasphemy.

And today I read Zach Epstein’s article on fake 4G. He summed it up well “it’s not lies, it’s just marketing.” Yes, it’s a marketing ploy. What better way to say “new and improved” than calling it 4G. For 4G’s sake when it really comes I think it should change to a new series eg. 4X or something. Then 5X, 6X etc. The G series is kinda screwed.

So it’s fake 4G but let’s be real. I asked on Twitter, ‘Are people not going to subscribe to fake 4G even though it’s many times faster than 3G but no where near 4G standards?’

Replies:

@bytebot (Colin Charles): i think people care about speed. I don’t think people care about marketing messages. Call it whatever, just provide throughput

@yoonkit: I’m awaiting the sharp discounts / promos they do.

I agree. Speed and price will be deciding factors for a lot of us and we won’t care whether it’s called 3G, 4G or 10G. Could ITU be blamed for dragging their feet on the 4G definition? Possibly. Whether it’s 11mbps or 100mbps, the great unwashed can only understand “faster than what is currently available” and faster by how much? Like, Star-Wars-Princess-Leia-holographic-projection kind of fast or YouTube-HD-videos kind of fast? And what’s it going to cost? Whoever can deliver the value proposition clearly will win.

All that Yes has to offer will be revealed this November 19. Wing Lee, CEO of YTL Comms said Yes4G will have no strings attached. I wonder if that means no contract and no bandwidth cap. High speed broadband does not work with 3GB or 5GB bandwidth caps. If unlimited data is an unsustainable model, I hope to see the limit pushed much higher than what’s in the market now. I’ll be comfortable with 20GB – 50GB. What do you hope to see? What would make you sit up and say “now this is a broadband service that makes sense, sign me up”?

Shisha Networking.

Met up with some friends for shisha last night and as usual, we can’t have shisha without Christopher “The Ring Master” Tock. Chris can blow rings like nobody can blow them (in Malaysia), a skill he picked up in Uni. He could blow one big O, have it come out nice and slow while smaller o’s emerge at a higher speed from inside the big O. He’s currently working on blowing the letter P.

I took some photos of him blowing smoke and one shot came out looking quite sinister. I mirrored the image and whoa, it’s…a sheep. Are you getting that goose-bump-from-listening-to-a-song-played-backwards kinda feeling? I am.

Anyways, we had Shisha at Al-Safa in Bandar Utama and I’m creating a list of Shisha places in KL. Do you have a favourite Shisha place to recommend? Also include how much they charge for Shisha and what’s your favourite flavour.

Shisha is the original recipe for social media. Four centuries ago in the Middle East, men would gather at cafes and restaurants with their friends or family to chit chat over a shisha. It brings people together, to talk, share news and ideas. Similar social networking devices are mahjong/poker sessions, communal baths, bingo. Facebook and Twitter are just digital forms of it. So what keeps people coming back and staying? It’s the shisha. Does your business have a shisha?

When it comes to Twitter names, less is more.





AirAsia.com announced on twitter a couple of days ago that they had managed to “get back” the name AirAsia and AirAsiadotcom is no more.

That got me wondering. Why did they say that? Did they start out with @AirAsia then somehow lost it so they had to work with @AirAsiadotcom until now? Whatever the story may be, I’m all for the shorter name and though it’s 50K followers and 2K tweets later, it’s never too late to change for the better. Good job Air Asia.

Why short is good:

1. It’s easier to remember. And let’s face it, who goes around calling Air Asia dot com by its full name? We naturally like shorter syllables that’s why we prefer KFC over Kentucky Fried Chicken.

2. Twitter has a limit of 140 characters and if you like your message retweeted, you have to drop it down to 120 characters. So the shorter your name, the more room the message gets.

3. It also shows a brand cares about making its customers’ lives easier. Here’s another thing about the word “cares”. When your name is @CompanyCares, I think you don’t really care that much.

Verbs attached to a brand name can be quite problematic. People can easily confuse “cares” with “care”. This may surprize you but it can look the same to a lot of people. Another word is “Comms”. I once tweeted @MaxisComm not knowing it was actually @MaxisComms. Needless to say, they never responded which made me even more upset.

When brands choose to go with names like that, they should monitor both names even though one doesn’t belong to them. That’s because the customer could get it wrong. If you’re not paying attention, you have lost a chance to engage.

One last thing about names. Choose a name that makes sense. If your brand is Sheraton Hotels and Resorts go with @Sheraton or @SheratonHotels or @Sheraton+country abbreviation, for example. My advice is to drop the “Resorts”. Don’t abbreviate it to “Res” which is also used by restaurants. Avoid confusion as much as you can.

We know choice names are hard to come by these days. Like, given a choice, I would prefer my twitter name to be @cc. Point is, so many brands could have picked better names on twitter. And if a brand really cares, it can show it by responding to customer problems quickly and not by spelling it out. Drop the word “cares”, keep the name short, meaningful and easy to remember.

Are we better off dead?

Has your loved one dreamt of owning that special home? Well she can, if not in this lifetime then there’s the next. Beautifully designed homes are now available through skea.com.tw that can be purchased online to be burnt as paper offerings.

▲ Thermal Green Hill House

▲ Bali Villa

Wherever your loved one’s soul may be after he has shuffled off his mortal coil, rest assured that the quality of her after-life is as good if not better than her living life. Material possessions, desires and addictions can all follow along. Letting go for the living could not have been easier too knowing the departed has been well provided for.

▲ Cancer in hell? Never happens.

The paper offerings industry is now making a killing as the objects of desire are updated to cater to today’s lifestyle. Gone are the mansions modeled after Ming Dynasty architecture unless the person had dreams of owning one while he was alive or she loved the period dramas on TVB. But to each his own. So why not park a yacht next to the ancient Ming styled villa. Is anyone going to question her taste?

▲ Luxury yacht

Today, you will find paper structures, modeled after designer homes complete with an SUV in the garage, jacuzzi, modern appliances like a dishwasher, 500 horse power air conditioner (we know it’s hot down there), LED tv, Sony PS3, Blu Ray player, jewelry from Tiffany’s, a wardrobe of branded outfits with matching accessories, Mac, iPad and stuff any living middle-class soul would envy. Is this really hell or paradise?

▲ Stuff to die for? You bet.

As a marketer, I keep an eye on what items have been added to the catalog. The items reflect the market segment’s needs, hopes or aspirations. Say you work for Apple Inc. and you see iPhone 4s flying off the shelves and into the fire, you know whatever you’re doing in marketing is working. Don’t need to question logic as to why a bill from AT&T (or any telco providing the data service) wasn’t burnt along with it. The living can always burn and send hell money for the dead to pay their own bills. This could really be a chore and lately with global warming on everyone’s mind, a better option might be an iPhone app call Hell Bank Notes.

The ritual of burning material items made of paper to a dearly departed has been an Asian practice for hundreds of years especially to Chinese who are Taoists.  The belief is that all life after death starts in hell, like purgatory rather than one giant torture chamber. The torture chamber is on the 18th level. There are many levels apparently though no one has been there and back to confirm this. In any case, it makes a great bedtime story.

If someone has been good while they were alive, their stay would be short before their number is called up for reincarnation. Otherwise their stay in hell could be longer than the life of planet earth itself. The best the living can do is to make sure their dearly departed soul’s stay below is as pleasant as possible so that everyone up here can sleep at night.

(This article was written by Carolyn Chan in collaboration with Chew Lin Kay – fellow explorer of life, and death?).

How to turn bloggers on.

I just received an invitation to an event which included a whole paragraph on what I should do should I accept the invitation. It was strongly suggested in bold that I should blog and tell my friends about it. I must also make sure to link it back to their site (URL given). It was like someone telling me to laugh without telling me a joke. I was naturally a bit turned off.

It’s generally understood that bloggers will talk about what you have to offer if they find it interesting but you have to deliver the experience first. Also blogging and conversation starters can take many forms. They are not just text posted on a blog but they can be photographs on Flickr, videos on YouTube, links on Facebook, tweets etc.

I think brands and their agencies can do better to engage bloggers and here are some tips to turn them on.

1. Invite the correct target.

Send invitations to bloggers who have an interest in what you’re talking about. How do you know who these bloggers are? Start compiling a list of bloggers in the categories you or your clients are in. If you don’t have a list, you should start listening to them on Facebook or Twitter and find out what they are passionate about. Could be food, technology, music, movies, politics, parenting, teen life or a combination of a few topics.  Don’t just invite based on someone’s follower count. That’s like firing blanks and events are increasingly elaborate and expensive, why waste it, unless your objective is to simply fill up a room.

2. Give them enough time to respond.

A two week notice is best. One week is minimum. If your client couldn’t decide until the a day before on whether to have a bloggers’ event – advise him to move the date or call your key bloggers and ask for a personal favour. Having a good relationship with bloggers will help here but don’t do it too often.

3. Give them as much material as you can.

You shouldn’t just send an invitation with when and where the event will be. Include a background, tell them why there’s an event and what they can expect to see, hear or learn there that they can share with their readers. Include a digital press kit if necessary or give them access to your client or speakers for an exclusive interview session, before/after the event. Continue to keep communication channels open for any questions. You want bloggers to not only post but post correct info.

4. Give them a good story to talk about.

Try not to bug a blogger to write, tweet or retweet your message. You might think it’s important (because you had promised your client you’ll deliver thousands of reactions) but to the blogger or tweeterer it may not be at all. If your message is the same over and over – it’s worse. Bloggers don’t want to sound like you and tweeterers don’t want to lose their followers by retweeting the same message from you. Unless they stand to benefit from it like a chance to win something, learn something or show off something. A good story doesn’t need a “Please RT”. So craft your tweets and make it exciting enough for people to want to retweet it.

5. Good to have a carrot but be thoughtful with the stuff you give away.

Parties or schwags may excite some bloggers to write but not all bloggers are built the same. Some love having your product to test drive. Some prefer an exclusive interview with your client. You should know what they like so you can dangle a really juicy carrot.

Back to schwags. If you pre-pack your door gifts and there’s a t-shirt in there, it’s a good idea to give one that fits. And if you’re asking for a product review, ask yourself what value is there in asking for the product back. Example, there’s a brand that recently offered bloggers a pair of their sandals to review but the sandals are on loan and has to be returned after the review is done. Now, is there value in getting a pair of used sandals back? If the item has no resale value and isn’t expensive,  give it away and let the blogger help endorse it by using it.

6. Post event appreciation.

A thank you for attending note is important. This let’s you remind them (gently) of the event they have just attended. You can also include contact information for them to send questions to. If they tweet their blog post where your brand is featured, retweeting them is a good way to show your appreciation. You’re also bringing more traffic to their blog which is something all bloggers appreciate. This will definitely make them want to work with you again in the future.

Blogger engagement isn’t limited to blogger events. If you know who the bloggers are, keep your ear to the ground because opportunities to engage can happen at any time. Here’s an example.  Once, I was tweeting my frustrations with a phone I was using. A PR agency picked it up and offered a phone that was just launched while my current phone was being fixed.  I thought that was a brilliant move on the agency’s part.

Have you got  ideas on how to better engage bloggers in Malaysia? I’d love to hear it.

The first local business with an offer on Foursquare

We finally see the first local business on foursquare to offer a mayor deal. I expected to see Starbucks or some other franchise but a food court business got there first. Amazing. Hidangan Pantai Timur, if you weren’t so far out in Kajang, I would go be mayor and support your bold move into Foursquare.

So I thought I’ll  interview the mayor to see what it’s like to claim the first Foursquare offer in Malaysia and I noticed the mayor of Hidangan Pantai Timur is also the owner of the stall, who has probably checked in no less than 19 times. If Seme continues to do so, would any of their customers be able to enjoy the offer? Seme, if you offer a mayor deal, the idea is for your customers to become the mayor, not the owner.

Some business owners have been checking in to Foursquare and using it to push out notifications and tips to promote their businesses.  Once you are ready to offer a mayor deal, could you perhaps delete your own and your staff’s checkins so that your customers can be rewarded?

iDiGi iPhone Plans – Can’t it be simpler?

When DiGi recently announced they would also be selling the iPhone, the community rejoiced and celebrated the end of Maxis’ monopoly and no more ridiculous wait for an iPhone. We waited patiently for DiGi to announce its plans. They assured everyone it would be a better deal.

When the plans came out last week, we couldn’t make sense of it. What the heck was going on? I have not seen a more complicated table of numbers. I decided to take a visit down to DiGi’s flagship store on Sunday with a journalist friend of mine. She’s pretty sharp and gets things pretty fast but after 10 minutes of listening to the customer service rep explain the plans, she got even more confused and needed to leave the store to breathe. We went and got something to eat to fuel up our drained brains before People vs iDiGi plan Round 2 but a headache had developed in both of us. I came home, took a nap and looked at the plans again to see if I could simplify it myself. And here’s what I’ve come up with.

Compare this with what DiGi has developed and you’ll wonder if DiGi’s trying to hide the fact that their plans aren’t that much better than Maxis.

By the way, do you really need to put an “i” in front of every word? You have iDiGi, iWant and iGet. iGet is not even a plan, why in the world do you want to trademark that?

The real deal on DiGi iPhone Price:

1. Upfront cost for a DiGi iPhone is much higher than Maxis because you have to pay for the phone plus 6 months’ subscription in advance.

2. The contract period is 24 months. I found this a bit absurd. Does DiGi not know The 4G will be announced in June and we’re guessing it’ll arrive on our shores by end of the year? Locking customers into a 24 month plan is not going to make a lot of folks happy when the 4G goes on sale by either telco. If you get the 4G from DiGi later this year, will you have to serve a total of 4 years locked in a horrible back to back contract?

Is DiGi out of touch with customer habits? People who buy smartphones rarely keep their phones for more than a year. Why are telcos or service providers forcing contracts on customers that are as long as a life sentence (24months is bloody long). Mobile technology changes too fast these days. Couldn’t they keep customers from leaving with a great product and great customer service anymore?

3. On the plus side (small plus) there is a 5GB data option – more than the 3GB limit from Maxis. Not great but not bad for the heavy data user. This is a very expensive plan and you don’t really need it if you already have a 3G mobile data plan with a dongle and you’re serving time on that subscription.

So is this a good deal? Check list (if you checked everything then this is a no-brainer, buy it today):
1. You’re very happy with DiGi.
2. You’re not going anywhere (another telco) for the next two years. It’s DiGi or nothing.
3. You hardly change phone less than 2 years old.
4. What’s a little more up front for a DiGi iPhone. You have spare change.
5. You can’t wait 1 month for an iPhone from Maxis.
6. You’ll never subscribe to Maxis, ever.

This may not be a great deal to switch from another telco, perhaps it’s a good deal for existing DiGi customers.  I’d be interested to find out from you if you’re a DiGi customer, does DiGi value your loyalty with an offer of a zero contract plan at least? You’ve been with DiGi for the past 5-10 years, surely they don’t think you’ll take an iPhone and run, right?

iDiGi Plans – can’t it be better also?

Let’s build a smarter planet.

Have you ever wondered “why the traffic lights on my side of the road, red and the lights on the other 2 sides with no cars at all, green? Jam over here, wei.”

How about the time when the transit authority had to shut down all trains due to some technical problem. You only found out after schlepping down to the station and you wonder why the transit authority couldn’t find some way to tell commuters ahead of time. So many electronic billboards around the city. Can’t they interrupt the commercial messages to deliver a public service announcement?

Whatever you have come across in your daily lives, I’m sure you have wondered if there could be a better, easier or smarter way to do things. I  wondered why Brazilian wax can’t be painless. The answer could be laughing gas but lugging a tank around isn’t my idea of fun. Well, what about a laughing gas inhaler?

If I spend more time thinking and let my imagination go wild my laughing gas inhaler might actually have real commercial and medical use. Imagine how much more control flight attendants will have if they could administer this gaseous substance to hysterical passengers in a crashing plane. It would also give real meaning to die laughing. It could be a morphine substitute to convalescing patients or a temporary relief for the stressed out Japanese businessmen prone to leaping off tall buildings. It might even be a standard issue to all postal workers.

We also have real problems. Ones that affect all life on earth. Climate change, depletion of our natural resources, food shortage, access to clean water, epic-scale disasters, pandemics etc. There are many questions and many possibilities.

In a recent blogger event hosted by IBM, we were asked this exact question “what pains you and what do you think could be done to make things better?” IBM challenges us to start thinking because this is the start towards a smarter planet and a smarter Malaysia. Resist the urge to complain.. oh alright, go ahead and release the steam first. Need a laughing gas inhaler?

For more info or if you have an idea, big or small, IBM wants to hear it and if they can do anything about it, they will. Let’s build a smarter planet, start here. They are on Facebook and Twitter too.

And by the way, laughter is proven not to be the best medicine in a recent article from Discovery News. Read it from the Discovery News app which is available for free from the App Store. Loads of interesting stuff. Discovery channel videos can also be found on YouTube. Way to go Discovery!